Shipping & Returns Policy

COVID DELAYS

In the event that we are closed and unable to ship your orders we will resume at the earliest time possible. In the event that this does happen, all customers will be notified of any delay. In the meantime orders are still being processed and going out daily. Please allow extra time on your deliveries. We reserve the right to extend delivery time in the event that we/or our Suppliers are required to close for a period of time or our Shipping Carriers are affected by delays. Due to the amount of current online orders some shipping services are experiencing delays significantly longer than the timeframes listed below.

*Please note:

Timeframe estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.

FAQ

WHAT can be returned?
All items on our store can be returned. All returned items will incur a 15% restocking fee and return freight must be paid for by the customer.

WHEN do items need to be returned by?
Returns will need to be approved by us within 14 days of you recieving the item. They will then need to be returned within 14 days of the approval date.

HOW do customers return items?
Please send us an email to sales@locked4x4.com.au with the subject line "RETURN APPROVAL".
Please provide us with as much detail as you can for the reason of the return and also the invoice number that the item was purchased on.

Packing materials?
Where possible, please return items in original packaging. All items MUST be in a saleable condition, NO EXCEPTIONS.

In addition, see below:

1. General

1.1.  We offer refunds, repairs and replacements in accordance with the Australian

Consumer Law and on the terms set out in this Refund Policy ("Policy").

1.2.  Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

1.3.  Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

2. Australian Consumer  Law

2.1. Under the Australian Consumer Law:

(a) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

(i) to cancel your service contract with us; and

(ii) to a refund for the unused portion, or to compensation for its reduced value.

(b) You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

2.2. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
2.3. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
2.4. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
2.5. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
2.6. If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund.

You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
2.7. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

3. Cancellation and Change of Mind

3.1. We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.

4. Products Damaged During Delivery

4.1. In the event that the product you ordered has been damaged during delivery:

(a) Please contact us as soon as possible.

(b) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

4.2. We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 7 days from the date of delivery.

5. Exceptions

5.1. Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

(a) You misused the said product in a way which caused the problem.

(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.

(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

(d) Any other exceptions apply under the Australian Consumer Law.

6. Shipping Costs for Returns

6.1. In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.

6.2. If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

6.3. If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
6.4. In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under
the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

7. Response Time

7.1. We aim to process any requests for repairs, replacements or refunds within 3 days of receipt.

8. How to Return Products

8.1. You can contact us at the end of this Policy to discuss a return using the information.

8.2. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

8.3. To be eligible for a refund, repair or replacement, you must provide proof of purchase.

8.4. You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

9. Contact Us

9.1. If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at sales@locked4x4.com.au

10. Transactions Fees

10.1. In the event that your return/refund has been agreed upon, any transactions fees relating to your order will not be refunded. This will depend on the payment method used and if the above conditions are met.